Privacy Policy

Last updated: 28/11/2025

Monsta Media Worcestershire Limited (“we”, “us”, “our”) is committed to protecting the privacy of our clients, website visitors and all individuals who interact with our business.

This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

If you have any questions, you can contact us at: email: [email protected]

1. Who We Are

Monsta Media Worcestershire Limited
71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Company No: 16839031
We are the data controller responsible for your personal data.

2. Personal Data We Collect

We collect personal data directly from you when you interact with our website or services.

Data you provide through our contact form

Name

Email address

Phone number

Message content (if included)

We use this data to respond to your inquiry, provide quotations, and deliver requested services.

Data collected automatically (Cookies & Analytics)

When you visit our website, we automatically collect technical and usage information, including:

- IP address

- Browser type and version

- Pages visited

- Time spent on pages

- Referring websites

This is collected using cookies and tracking technologies, including:

Google Analytics 4 (GA4)

Facebook/Meta tracking pixels

Experience and analytics cookies managed via Go High Level

3. How We Use Your Personal Data

We use your information for the following purposes:

To provide and improve our services

- Responding to inquiries

- Preparing proposals, quotes or contracts

- Communicating about ongoing work

- Delivering digital marketing services

For marketing and communications

- Sending marketing emails from Go High Level (where legally permitted)

- Retargeting and interest-based advertising through Meta and Google

You may opt out of marketing emails at any time by clicking “unsubscribe” or contacting us.

For analytics and website improvement

- Measuring website performance

- Understanding traffic and user behaviour

- Improving user experience

For legal, compliance and business purposes

- Maintaining business records

- Preventing misuse or fraud

- Meeting accounting and tax obligations

4. Our Legal Bases for Processing

We rely on the following lawful bases under UK GDPR:

- Contract – to provide the services you request

- Consent – for marketing emails and non-essential cookies

- Legitimate interests – for business operations, analytics, and communication

- Legal obligation – for tax and regulatory compliance

5. Sharing Your Data

We may share your personal data with trusted third-party service providers who help us operate our business, including:

Service Providers

- Go High Level – website hosting, CRM, marketing emails & booking system

- Stripe – payment processing

- Google – analytics

- Meta (Facebook) – advertising analytics

These parties only process your data in accordance with our instructions.

Legal Compliance

We may share data if required to comply with laws, regulations or legal processes.

We do not sell your data.

6. International Data Transfers

Some of our service providers (including Go High Level, Google, Stripe, and Meta) process data outside the UK — primarily in the United States.

Where transfers occur, they are safeguarded using:

Standard Contractual Clauses (SCCs)

Appropriate additional safeguards, as required by UK GDPR

We ensure that any international transfers are lawful and secure.

7. Data Retention

We retain your personal data only as long as necessary for each purpose:

- Contact form enquiries: up to 24 months

- Client records: up to 6 years (for legal and accounting requirements)

- Marketing data: until you withdraw consent or unsubscribe

- Cookie data: according to cookie type and consent preferences

- After these periods, data is securely deleted or anonymised.

8. Your Rights Under UK GDPR

You have the right to:

- Access your personal data

- Correct inaccurate or incomplete data

- Delete your data (“right to be forgotten”)

- Object to processing based on legitimate interests

- Withdraw consent at any time (e.g., marketing)

- Restrict processing in certain circumstances

- Port your data to another provider

- Complain to the ICO (Information Commissioner’s Office)

To exercise any of these rights, contact us at: [email protected]

You also have the right to lodge a complaint with the ICO: www.ico.org.uk

9. Cookies

Our website uses cookies for:

- Website functionality

- Improving user experience

- Analytics (GA4)

- Advertising and retargeting (Facebook/Meta)

10. Security

We take reasonable and proportionate steps to protect your personal data, including secure servers, encryption where appropriate, and strict access controls. However, no online transmission is completely secure.

11. Updates to This Privacy Policy

We may update this Policy from time to time. The latest version will always be available on our website with the updated date shown at the top.